Once we have received your order and confirmed that everything is in stock we aim to despatch your order within 10 working days.
Our standard UK Delivery charge is £5.95.
If you prefer you can select to Pick Up your order from our warehouse for FREE. Our warehouse address can be found below.
If you notice any mistakes on your selected delivery address please “Contact Us” as soon as possible, as once the order has been despatched the delivery address cannot be amended and we may apply another delivery charge.
Once your order is ready for dispatch you will recieve a "Shipped" email from ourseleves. If you selected to Pick Up from our warehouse this means you are welcome to pick up your order between 9am - 5pm Monday to Friday, please bring a copy of your order confirmation. If you selected home delivery all orders are sent via a courier and therefore will need to be signed for. On the morning of the day of delivery you will receive an email informing you of a delivery time slot. If you miss the delivery you should receive a “Missed Delivery” card detailing what will happen next. If the parcel is returned to us due to failure to accept the delivery and all delivery details have been processed correctly, we will ask for another delivery payment before attempting to resend the parcel.
On receiving your order any physical damage to any packets or boxes should be highlighted and reported to the delivery driver. You must inform us of any delivery discrepancies within 24 hours of signing for the delivery, this will then be investigated and if agreed the correct items will be processed and despatched.
You can return an item back to us within 28 days of delivery of your order, the items must be returned in an unused condition with all packaging and tags intact. We are unable to accept items that have been personalised unless the item is deemed faulted, so please take extra care and order the correct size.
To help speed up the return process please fill in the Returns Form which you should find in your orignal parcel and include this in your returned parcel. Failure to include the return form could slow the return process.
All returned items will be inspected and if agreed the selected return action will be processed. If a refund is requested please all 5 working days from us receiving your order back to process your refund.
Please return all parcels to:
Avec Sport Ltd
Unit 1-2 Enterprise City,